Material issues

There is constant change in the markets in which we operate; particularly regarding sustainability and corporate responsibility. To ensure that we listen to and learn from our key stakeholder groups, we undertake a comprehensive stakeholder engagement survey every three years. The 2015 survey highlighted that some significant changes in client, supplier and employee thinking had occurred.

Over 1,500 employees and more than 370 external stakeholders took part in the research, which focused on identifying the sustainability issues that are material to each stakeholder group. The results of the survey led us to develop new key performance indicators and targets against our Total Commitments.  Our targets and performance are presented on our website under each Total Commitment.

View our 2015 survey on material issues here.